This was done as per on-screen instructions and both the Note and the S6 were connected and perfectly backed-up via Smart Switch. If the aforesaid procedures failed to solve the problem and the error prompt still exists, then please contact Samsung Support for further troubleshooting and recommendations. A restart of Kies then informed me that the device now being Android 4.4.2 was no longer supported by Kiers and prompted me to download and install Smart Switch, via a handy link. If prompted, read and review the information to connect the device and then click OK. ![]() Note: All data will be deleted from your phone upon initialization. Enter your device information including the model name and serial number.Next, select the Software Update and Initialization tab.Select the option for Emergency Software Recovery and Initialization.From the Smart Switch screen, select MORE in the upper-right corner.Unplug your phone from the computer and restart Smart Switch.If you are looking for a versatile Samsung transfer tool, we will recommend Apeaksoft Phone Transfer. In this regard, the following steps should only be performed only if your device is not functioning due to a failed software update or if you are trying to recover Samsung-approved software after installing a custom ROM. Part 1: Best Samsung transfer tool Part 2: Smart Switch Part 3: Samsung Kies Part 4: Kies or Smart Switch - comparison between them Part 1: Best Samsung transfer tool. However, performing the said software update procedure will result to the deletion of all data stored on your device. The aforementioned error prompt is usually encountered by users whose devices do not meet the Samsung Smart Switch requirements.To find more details about the Smart Switch system requirements and relevant information, please visit Samsung Support website and navigate to the Smart Switch Support page.Īnother potential solution is using the software update feature found in the Smart Switch for PC/Mac application. Wireless transfers: Windows OS 8.In this article, we elaborate some recommended workarounds used to deal with a Smart Switch problem in which the user is prompted with an error message, "Unsupported device" while attempting to use the application with their Samsung Galaxy Alpha smartphone. Samsung Kies / k i z / is a freeware software application used to communicate between Windows or Macintosh operating systems, and recently manufactured Samsung mobile phone and tablet computer devices, usually using a USB connection (though wireless LAN Kies connectivity is now possible using some devices). Wired transfer from your BlackBerry device to your Galaxy: BlackBerry OS 7 or 10 for transfers via USB connector Click Select a different backup if you want to restore from an earlier backup, otherwise click Restore. Wireless transfers: BlackBerry OS 7 or 10 (Mobile AP) Launch Samsung Smart Switch on your computer and connect your phone via USB. ![]() PC/Mac transfer using iTunes™: Smart Switch PC/Mac software – Get started Import from iCloud™: iOS 5 or higher and Apple ID Wired transfer from your iOS device to your Galaxy: iOS 5.0 or above, iOS device cable (lightning or 30 pin), and a USB connector IOS™ devices - use the option that’s best for you: Wired transfer: Android 4.3 or higher, charger cable, and a USB connector Wireless transfers from a compatible Android device to Galaxy device: Android 4.3 or higher (Note that non-Samsung devices with Android versions lower than 6.0 can only connect with Galaxy devices that support a mobile AP.) kies, it shows your devices current firmware version is not supported to. Wireless transfer: Android 4.3 or higher Samsung Smart Switch app to backup Samsung phone comes with the freedom to.
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